Heresylab, who manage and maintains the official www.heresylab.com website By entering a purchase transaction with Heresylab you automatically agree to our Terms and Conditions.
Our Terms and Conditions are liable for change at any time in which case you will be notified by email.
These terms apply to all goods provided by Heresylab to you. Heresylab may amend these terms from time to time. You shall be notified of any change in the conditions on the Heresylab website.
Heresylab’s Contract With You
The contract starts when Heresylab sends you an email confirming receipt and acceptance of your order. Heresylab is entitled to withdraw from any contract in the case errors or inaccuracies of the item description/price for unavailability By placing an order for products with us, you state that your age allows you to purchase the product.
Pricing and Availability
The prices and availability of the goods are specified on the Heresylab site. Such information is subject to change without notice. In the unlikely event that the goods are unavailable, or that Heresylab needs to vary the price due to supplier price increases, tax changes or site errors, following confirmation of your order Heresylab will send you a notification by email and allow you to cancel your order.
Cancellation prior to the dispatch of the order will be accepted. Cancellations will not be accepted once the goods have been dispatched. For special orders or non-standard items, cancellations will not be accepted.
Delivery is charged at cost based on the weight of the order. We continuously review postage charges and alternative carriers to offer you the most competitive rate available. Goods will be dispatched in 3 working days. This may take longer during busy periods such as Kickstarter fulfillments, Christmas and Black Friday sales. Dispatch dates may vary depending on stock availability and public holidays. All deliveries will be tracked, and an email will be sent to you with a tracking number. Is your responsibility to follow and accept the package. Please note delivery dates cannot always be guaranteed and may be subject to circumstances out of Heresylab control. Heresylab does not accept claims for loss due to late delivery or non-pickup. Web products may be supplied without outer boxes and in a ziplocked bag. If an order is not collected and returned to us, we will send it again, but charge 2x the delivery cost as we get charged for returned items.
Duty and Tax
Please check with your local customs office for any customs charges and import taxes that may apply to your shipment before placing any orders. You will be responsible for paying these fees. If a shipment is refused and returned due to unpaid fees then we will not be able to refund your order or send it again.
We are US, UK, Europe friendly, this means no import charges will apply to your orders if shipped to these countries.
Shortages or Damages
Goods must be inspected on delivery and all claims or shortages must be reported within 5 working days of receipt of delivery in order for any correction to be made.
Where goods have been ordered in error or are not received as expected Heresylab may agree to their return and a refund minus postage and packaging on the following conditions: Returns authorization must be requested within 48 hours of receipt of goods. The reference number received with this authorization must then be quoted on any accompanying documentation in relation to the returned goods. Goods must then be returned to the below address within 7 days from receipt of authorization. Goods must be returned unused, in perfect, saleable condition and in their original packaging. It is the responsibility of the buyer to arrange for the return carriage and to ensure that the goods are adequately packaged so as to avoid damage in transit. Heresylab accepts no responsibility for goods lost or damaged in transit to us. We strongly recommend that proof of purchase or dispatch is acquired by the buyer prior to return. For any goods returned as faulty, goods will be inspected before any refunds or replacements will be made. This does not affect your statutory rights.
Please contact us at firstname.lastname@example.org first.
Governing Law and Jurisdiction
Contracts between you and Heresylab shall be governed by Italian Law and all disputes shall be submitted to the non-exclusive jurisdiction of the Italian courts.